Free Shipping on orders over $999* within Canada. Free shipping applies up to 10% of the order total. If the shipping rate is more than 10% of the order total, then you will be required to pay the remainder prior to release of shipment.
- Orders within the United States under $999 are charged according to weight, location and size, using the appropriate shipping method.
- If there are specific items regarding your shipment/order that result in unique charges, our customer service team will inform you promptly so that arrangements can be made for your order.
- For international shipments, we will ship to the freight forwarder of your choice, who can then ship to your location.
- Orders containing product over 8′ are shipped via truck lines.
- Please keep in mind that someone must be at the delivery site to accept a truck shipment. The driver is responsible for ensuring your product arrives safely and on time. It is the receivers’ responsibility to get it off of the truck. If you need assistance with getting the product off of the truck. Please make sure arrangements are made onsite to ensure you are prepared to offload your shipment. If you have any questions in reference to your shipment, please contact Alpa Stairs & Railings Inc. at any time.
- The average time in transit after the product leaves our dock is 1-5 days depending on the product/order. We are not responsible for delays due to time in transit.
- If you have requested an expedited shipping method, the freight company is responsible for the time in transit. Alpa Stairs & Railings Inc. will not be held accountable for any guarantees made by shipping companies.
- If looking to pick up your product from our facility, please specify this upon placing your order. Our facility address is: 3770 Nashua Drive, Unit 3, Mississauga, ON, L4V 1M6